Privacy Policy

1. Introduction & Data Controller

This Privacy Policy explains how Prabhu Flow Tech ("we", "us", or "our"), operating from Vapi GIDC, Gujarat, India, collects, uses, stores, and safeguards information when you visit our website (https://prabhuflowtech.com/) or communicate with us through our contact and RFQ forms.

2. Information We Collect

We may collect and process the following categories of information:

A. Information You Voluntarily Provide

• Contact Inquiries & RFQs: Name, business email address, phone number, company/organization name, physical location, and project requirements submitted via our contact forms or email links.
• Customer Support & Technical Requests: Details provided when inquiring about pipe dimensions, pressure ratings, chemical resistance charts, or customized fitting fabrications.

B. Information Collected Automatically

• Technical & Device Data: Anonymized IP addresses, browser type and version, operating system, language preferences, referring URLs, and timestamps.
• Usage Metrics: Pages viewed, time spent on technical catalogs, and interaction patterns used strictly to optimize site performance and catalog accessibility.

3. Purpose & Legal Basis for Processing

We process your information for the following legitimate business purposes:

• To respond to your inquiries and prepare customized commercial proposals and engineering estimates.
• To deliver technical data sheets, CAD drawings, and ISO/DIN compliance certifications as requested.
• To maintain website security, prevent malicious requests, and diagnose server bottlenecks.
• To comply with statutory legal, accounting, and tax obligations under applicable Indian laws.

4. Data Storage & Security Measures

We employ robust technical and administrative security measures to protect your information against unauthorized access, loss, alteration, or disclosure. All data transmissions across our website are encrypted using standard Secure Sockets Layer / Transport Layer Security (SSL/TLS) protocols.

5. Third-Party Service Providers

We only share information with trusted third-party service providers who assist us in operating our digital services, subject to strict confidentiality agreements:

• Inquiry Processing: Form submissions are processed securely via Google Apps Script integration solely to route your inquiry to our sales and engineering team.
• Hosting Infrastructure: Secure web servers and content delivery networks ensuring high availability.

We do NOT sell, lease, or monetize your contact or commercial information under any circumstances.

6. Data Retention Period

We retain personal and business contact information only for as long as necessary to fulfill the purposes outlined in this policy, including responding to quotes, maintaining business relationships, and satisfying legal and accounting retention requirements.

7. Cookies & Tracking Technologies

Our website uses essential cookies for operation and optional anonymous analytics cookies to understand site performance. You have complete control over your cookie preferences at all times. For detailed information on the cookies we use and how to customize your settings, please review our Cookie Policy.

8. Your Privacy Rights

Subject to applicable data protection regulations, you have the right to:

• Request access to the personal data we hold about you.
• Request rectification of any inaccurate or incomplete information.
• Request the erasure of your personal data from our active contact lists.
• Withdraw consent to receiving commercial communications at any time.

To exercise any of these rights, please email us at info@prabhflowtech.com.

9. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be posted on this page with an updated revision date.

10. Contact Us